Respect. Access. Privacy

Your Rights, Our Commitment

As a participant in our programs, you have the right to receive care without discrimination. We welcome all individuals regardless of race, age, ability, background, or belief. You deserve respectful treatment, full transparency from our professionals, and clear information about your care, options, and outcomes. You have the right to make informed decisions, to refuse treatment within legal limits, and to expect confidentiality in your records and relationships. If you ever feel your care falls short, you may submit a grievance or appeal.

We also ask that you engage with mutual respect toward staff, fellow participants, and the space we share. We encourage you to ask questions, understand your care, and participate actively in your wellness journey. If you choose to decline treatment, we trust you'll do so with awareness of the risks involved. When participating in physical activities, you acknowledge that some risk is involved. You are responsible for knowing your limits and supervising any children who accompany you. Children and teens must remain in designated areas and be monitored at all times.

By joining our programs, you waive liability for injuries and agree to the terms outlined in our waiver. If you consent to media use, you allow Family Service Association to photograph or quote you for educational and promotional purposes. This may include public service announcements, advertising, or web content. You waive privacy rights related to this use and release us from liability connected to publication.

For USDA-supported programs like TEFAP, we do not require participation in religious activities and will make efforts to refer you elsewhere if needed. You have the right to report any violations of these protections to the USDA or State agency. We are an Equal Opportunity Provider.

Access for All

We are committed to creating an inclusive experience for all. Our website is designed to meet WCAG 2.1 AA standards, with clear navigation, readable fonts, alt text for images, and mobile-friendly layouts. Our physical center includes wheelchair-accessible entrances, restrooms, and event spaces. We view accessibility as an ongoing responsibility. If you encounter any barriers or have suggestions for improvement, we welcome your feedback. You can reach us at website@highgrovecenter.com or call (951) 241-7221.

Your Privacy Matters

Your trust matters. When you share your information with us, whether through forms, donations, or program sign-ups, we protect it with care. We collect only what's necessary to serve you better, including contact details and donation information processed securely through Family Service Association. We do not sell or share your personal data. Access is limited to authorized staff and used solely for community engagement. You may request to view, update, or delete your information at any time by contacting us. Our donation widget is managed by Family Service Association. For details on how donation data is handled, please refer to FSA's privacy policy.